Book a new repair

0800 030 6040

Existing Repairs

0191 387 0118

Help & Advice

Help & Advice: Common Dyson Vacuum Problems

Common Dyson Vacuum Problems

Over the last thirty years, Dyson has emerged as one of the leading names in the world of vacuum cleaners. Pioneers of innovation, the company invented the world’s first bagless vacuum cleaner in 1993 and, since then, has gone on to create some of the most cutting-edge vacuum cleaners on the market today.

If you’re purchasing a new vacuum cleaner, Dyson probably comes to mind as a trusted brand that you can rely on. However, even products from this respected manufacturer can experience issues every once in a while. So how can you fix your Dyson vacuum cleaner if something goes wrong? Luckily, the team at Pacifica are experts in this field and are here to talk you through the most common Dyson vacuum problems.

Dyson vacuum has poor suction

If you’ve noticed that the suction on your Dyson vacuum has decreased and it no longer picks up all the dirt it should, this could be due to a multitude of factors:

  1. Full canister: The most simple fix of all is to empty your canister to see if this improves the suction. Sometimes, too much dirt and debris can impede the airflow and reduce suction power.
  2. Clogged filters: As your filter accumulates more dust, this limits the airflow, which in turn decreases the suction power. Cleaning your filter will likely help with this problem; firstly, remove the filter and submerge it in a mixture of warm water and mild detergent. Then, gently rinse it until no more soap suds appear and leave it to dry. Only replace the filter once it has dried out completely.
  3. Blocked hose: Your vacuum cleaner creates suction by drawing air in through the hose; therefore, if the hose is obstructed then this can significantly reduce airflow. You should remove the hose and inspect it for any visible clogs, whether that be dust clumps or objects that have been inadvertently vacuumed up. You can try using a coat hanger or a long thin object, like a broom handle, to remove the blockage. However, if this doesn’t work then you may need the help of an expert like Pacifica. If your hose has experienced damage, even the smallest cracks or holes can cause air to leak out and reduce suction power, necessitating a hose replacement.

Dyson vacuum won’t charge

Nowadays, many people prefer the convenience of a cordless vacuum. However, it can be frustrating if your vacuum cleaner isn’t charging properly. You should first check for any obvious flaws and inspect the plug, power cable and charging dock for any signs of damage. It’s also a good idea to plug another device into the same electrical socket, just to confirm that the outlet is working properly.

If your Dyson vacuum has a removable battery, ensure that this is firmly locked in and hasn’t slipped out of place. You should then consult the user manual to check whether your vacuum cleaner is equipped with a reset button and how to perform a reset. If none of the above steps work, get in touch with a qualified vacuum repair expert like Pacifica.

The brush bar of my Dyson vacuum isn’t spinning

In most cases, if your brush bar isn’t rotating, this is because it has become jammed. Hair, threads and other debris can become wrapped around the brush and prevent it from spinning. This is simple enough to fix; unplug your vacuum and remove the cleaner head to access the brush bar – in some models, you may be able to detach this. Use scissors to carefully cut through the tangled hair or debris and then gently pull on it to remove it.

Alternatively, your brush bar may not be spinning due to damage to the belt or motor. This is a more severe problem that will usually require the help of a professional.

Dyson vacuum is pulsing

If your Dyson vacuum keeps cutting out unexpectedly, this can often be caused by some of the issues mentioned above, such as a blockage or clogged filter. However, it may also be because the vacuum has overheated. Most Dyson models are equipped with a built-in, thermal cut-off safety system that shuts the vacuum down to prevent damage. Therefore, you should leave the vacuum to cool down before turning it on again. If you’re still experiencing issues, it’s best to call a trusted appliance repair company.

What is the average lifespan of a Dyson vacuum?

The longevity of your Dyson vacuum is largely dependent on a number of factors, such as the make and model, the type of flooring at your home and the frequency of usage and maintenance. However, Dyson vacuums are known for their durability and are typically expected to last for around 10 years.

Can Dyson vacuums be repaired?

Yes, although this largely depends on the model and the severity of the problem. Most of the time, as Dyson is such a popular brand, parts are readily available and your vacuum is easy to repair. Here at Pacifica, we perform Dyson appliance repairs at homes all across the UK. Our team of engineers boasts decades of experience and is fully covered by public liability insurance.

So, what are you waiting for? If you’re experiencing problems with your Dyson vacuum cleaner, get in touch with the experts at Pacifica today. We’ll swiftly diagnose the problem and perform the necessary vacuum repairs. Contact us for more details or to obtain a free quote.


Request a callback

Fields marked with an * are required

View all Repair & Care »


By clicking "Accept All Cookies", you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, assist in our marketing efforts, and for personalised advertising.

More Information Accept All Cookies