Welcome to Pacifica Group

Safe hands for services in the domestic appliance, heating and renewable energy sectors.

Delivering trust in your brand

We are the UK’s largest independent providers of home appliance, heating and renewable technology services. Offering our clients and customers a range of services including installation, inspection, repair, and replacement.

With a clear focus on outstanding service that sets us apart. Our ultimate aim is to enhance your reputation by providing service solutions that reinforce trust and confidence in your brand.

Founded in 2003, our group has grown to become a major supplier to the domestic support services industry in the UK and Europe. Our unique range of services empowers us to assist a wide spectrum of customers, from manufacturers and retailers to energy providers, local authorities and direct domestic support.

Specialists in Support Service Solutions

Our services are delivered by our specialist group divisions:

Engineer repairing washing machine
Appliance services

Pacifica Appliance Services controls and manages an expert workforce of over 140 directly-employed engineers and gadget technicians. Technical expertise gained over many years, combined…

Find out more
Gas engineer repairing boiler
Home Services

Based in the North East of England and enjoying national coverage. Pacifica Home Services has years of experience in providing a fast and professional service to customers requiring…

Find out more
UK Warranty call centre
UK Warranty

We’re specialists in end-to-end warranty services, from creation to delivery. Our expertise means we’re perfectly placed to represent your brand and use our skills to support your…

Find out more
0800repair engineer visiting
0800 Repair

With engineers throughout the UK, our team are specialists in fast, professional repair services for Domestic Appliances and Heating systems. Services also include installation and…

Find out more
Software engineer
Software Services

In a world where businesses and consumers are increasingly connected, our software offers the latest in flexible solutions to ensure real-time, efficient communications at every…

Find out more
Pylon and roads photo
Oakes Energy Services

Renewable energy systems are designed to reduce consumption costs whilst at the same time helping to reduce reduce the environmental impact energy has on the planet. Oakes are approved…

Find out more

Serving the best – our clients and customers

  • Howdens
  • Allianz
  • Co Op
  • ao.com
  • Hisense
  • Currys PC World
  • Allianz
  • Shop Direct
  • LG
  • Sony

What they say about us

Hisense logo
Help in a crisis
By Howard Grindrod | Vice president of Hisense UK


“Pacifica are demonstrating how good they are in a crisis”

Howdens logo
Proactive national service
By Mark Broad | Head of Aftersales at Howdens Joinery Co

“
Making sure its employed field engineers that are entering consumers homes are equipped with PPE and follow a strict regime to ensure the safety of all their clients customers. All at Pacifica/0800 Repair should be extremely proud of yourselves. Keep up the good work and stay safe all.”

Very Logo
Support when it's needed
By Lesley Povah | The Very Group Warranty 


“We also appreciate not only your offer to support us as our business is adjusting to the many challenges presented, but the speed in which this has been switched on”

Latest News

0800 Repair’s Brian Ireland and Phil Pallister with home insulation
Green Homes Grant a ‘win-win’ for the environment, householders and the economy

0800 Repair, part of Pacifica Group, is gearing up for an increase in demand for its services, including home…

Tue 07 July 20

Read More
Jason oakes sunderland apartment blocks
UK’s largest gas replacement project bringing ground source heating to Sunderland apartment blocks

Oakes Energy Services is supporting a major environmental project for Gentoo Group to replace gas boilers in seven…

Fri 22 May 20

Read More
Jason Oakes, Oakes Energy Services
Oakes Energy Services completes upgrade to County Durham water treatment plant to pave the way for innovative mine water heating projects

Oakes Energy Services, part of Pacifica Group, has completed an upgrade to the Coal Authority’s Dawdon Mine Water…

Thu 14 May 20

Read More
View all news