Welcome to Pacifica Group

Safe hands for services in the domestic electrical appliance, heating and energy sectors.

Delivering trust in your brand

We are the UK’s largest providers of home appliance, gas heating, inspection, repair, replacement and refurbishment services, with a clear focus on outstanding service that sets us apart. Our ultimate aim is to enhance your reputation by providing service solutions that reinforce trust and confidence in your brand.

Founded in 2003, our group has grown to become a major supplier to the domestic support services industry in the UK and Europe. Our unique range of services empowers us to assist a wide spectrum of customers, from manufacturers and retailers to energy providers, local authorities and direct domestic support.

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Specialists in service solutions

Our services are delivered by our specialist group divisions:

0800repair engineer visiting
0800 Repair

With engineers throughout the UK, our team are specialists in fast, professional repair services for Domestic Appliances and Heating systems. Services also include installation and…

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Engineer repairing washing machine
Appliance services

Pacifica Appliance Services controls and manages an expert workforce of over 140 directly-employed engineers and gadget technicians. Technical expertise gained over many years, combined…

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Gas engineer repairing boiler
Home Services

Based in the North East of England and enjoying national coverage, Pacifica Home Services has years of experience in providing a fast and professional service to customers requiring…

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Oakes Energy Services

Renewable energy systems are designed to reduce consumption costs whilst at the same time helping to reduce reduce the environmental impact energy has on the planet. Oakes are approved…

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Software engineer
Software Services

In a world where businesses and consumers are increasingly connected, our software offers the latest in flexible solutions to ensure real-time, efficient communications at every…

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UK Warranty call centre
UK Warranty

We’re specialists in end-to-end warranty services, from creation to delivery. Our expertise means we’re perfectly placed to represent your brand and use our skills to support your…

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Serving the best – our clients and customers

  • Hisense
  • Co Op
  • Howdens
  • npower
  • Allianz
  • Currys PC World
  • Allianz
  • ao.com
  • Shop Direct
  • LG
  • Sony

What they say about us

Help in a crisis
By Howard Grindrod | Vice president of Hisense UK


“Pacifica are demonstrating how good they are in a crisis”

Proactive national service
By Mark Broad | Head of Aftersales at Howdens Joinery Co

“
Making sure its employed field engineers that are entering consumers homes are equipped with PPE and follow a strict regime to ensure the safety of all their clients customers. All at Pacifica/0800 Repair should be extremely proud of yourselves. Keep up the good work and stay safe all.”

Very Logo
Support when it's needed
By Lesley Povah | The Very Group Warranty 


“We also appreciate not only your offer to support us as our business is adjusting to the many challenges presented, but the speed in which this has been switched on”

Latest News

UK’s largest gas replacement project bringing ground source heating to Sunderland apartment blocks

Oakes Energy Services is supporting a major environmental project for Gentoo Group to replace gas boilers in seven…

Fri 22 May 20

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Oakes Energy Services completes upgrade to County Durham water treatment plant to pave the way for innovative mine water heating projects

Oakes Energy Services, part of Pacifica Group, has completed an upgrade to the Coal Authority’s Dawdon Mine Water…

Thu 14 May 20

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Pacifica Group proposes government-led social distancing certification to protect engineers and customers

National domestic energy and appliance services company, Pacifica Group has written to the Department of Business…

Wed 29 April 20

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