General FAQs | Pacifica Group

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FAQs: General FAQs

We've answered a range of questions about what we do. Read below to find out more

Will I have to wait in all day for the engineer to turn up? What areas do you cover? How quickly can you come out? How can I pay? Does this include materials? Do your engineers come with all the right tools? Do you work evenings and weekends? Do you have CORGI/Gas Safe registered engineers? Are you insured? « Back to FAQs

Will I have to wait in all day for the engineer to turn up?

No — our engineer will call you to let you know what time they will be calling, generally this is just as they are leaving the last repair giving you enough time to get back home We are nearly always on time, but sometimes (particularly towards the end of the day) we might be a little late. But we will always call you well in advance to let you know our revised estimated arrival time.

What areas do you cover?

We cover the whole of the UK. Our qualified engineers are DBS (CRB) checked and are located in designated areas throughout the UK.

How quickly can you come out?

We aim to be with you within a couple of days although a lot of our appointments are booked for the next day or an appointment to suit your busy life.

How can I pay?

We accept cash, cheque, credit card or debit card.

Does this include materials?

No – materials are extra. Most customers use us purely as a labour service, but we are happy to fetch particular parts for you if needed. We add a mark-up to parts we supply to reflect the fact that we are using our expertise to select and find the right materials.

Do your engineers come with all the right tools?

Yes! All our engineers carry a full range of tools to tackle a huge number of different jobs. They also carry a wide selection of parts on their van so that your appliance can be back up and running as soon as possible.