Pacifica Home Services

Supporting energy providers, insurance companies, new-build and social housing providers to deliver UK-wide services for heating, plumbing, renewables and insulation.

How we work

Based in the North East of England and enjoying national coverage. Pacifica Home Services has years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables be it an installation of a new system or the repair of an existing appliance.

At a Glance

Pacifica Home Services started in in 2010 and has grown its workforce steadily since then to more than 160. One of the UK’s leading Home Services providers, our focus is on delivering services for utility, new build, manufacturer, social housing and insurance customers.

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Heating & Renewables Repairs per Annum

Contact Centre Icon

Customer Calls Handled per Annum

Heating Installation Icon

Heating & Insulation Installations per Annum

Insulation Services

We offer a range of insulation services, including cavity wall, loft, underfloor and Room in Roof insulation. Clients include:

  • Social housing providers
  • Local authorities
  • Utility companies
  • Private homeowners

We are an approved installer of ThermaBead, the industry leading blown bead technology and use only the best materials to ensure quality. Accredited with BBA, KIWA, GDGC and PAS2030 for cavity wall, loft, underfloor, internal wall and draught proofing.

All our installers are ACOPs approved and are approved installers for the insulation systems we provide.

Cavity wall insulation install
New build electrics

New Build Developments

We have an experienced highly skilled team that ensures your new build project will run smoothly, from start to completion. Services offered include:

  • Plumbing
  • Heating
  • Electrics

We offer our services across a range of different projects and building types including:

  • Residential
  • Social Housing
  • Regeneration schemes

Pacifica Home Services can accommodate all aspects of your new build project. With real-world experience and highly skilled customer care teams you can rest assured that your project will be carried out with professionalism, from start to finish. Specialist in mechanical, electrical, insulation and appliance packages and currently servicing over 60 developments.

Service and Repair

We offer trusted servicing and repairs for heating and renewable systems nationwide. Our qualified and friendly engineers carry out all maintenance and repairs, including:

  • Gas Heating repairs
  • Gas Heating replacements
  • Renewable installations & repairs
  • All aspects of plumbing
A Service You Can Trust

Pacifica Home Services is a trusted partner of countless organisations, including local authorities, housing associations, insurance firms and major energy companies. All of our engineers are fully qualified in their respective trades and undergo additional checks by our Quality Assurance department.

On the Scene in No Time

Our contact centre in County Durham accepts calls round the clock, 365 days a year and sends out local engineers to address any issues as soon as possible. We also have experienced gas engineers based at our contact centre to offer initial assistance over the phone.

Engineer repairing boiler
Social housing visit

Social Housing

A trusted partner to many social landlords and local authorities, providing a cost effective, quality service. We want to make life as easy as possible for social housing providers.

  • Great partnerships with leading manufacturers and suppliers
  • Nationwide service
  • One-day installations for minimum disturbance
  • Experts to offering energy saving tips

We offer a whole range of services so that our clients can get everything they need from a single source. We have dedicated contract managers, supervisors and project managers to offer support and assistance along the whole project lifetime. Services include:

  • Central Heating Installations
  • Service & Repair
  • Insulation & Associated Builder Works
  • Renewable Technologies
  • Plumbing Bathroom/ Kitchen/ Disabled Adaptions
  • Electrical Works
  • Full House Packages (Whole House Refurb)

Our rates are agreed with you in advance to provide 100% cost certainty, allowing you access to our system so that you can see the status of your project at all times. We are proud to promote social value by pairing up with local colleges to offer on-the-job experience.

Largest Independent, directly employed, full home services company in the UK
In-House, Directly Employed Engineers Icon
In-House, Directly Employed Engineers

Home Services provides its clients with access to one of the largest independant directly employed workforces in the UK.

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Full Range of Renewable Technology Services

Providing Clients and Customers access to a dedicated team of Renewable Design and Installation specialists covering the full range of technologies

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UK Based Contact Centre

Customer and Client contact centre, currently handling over 2,000 customer interactions per week including phone, web-chat, email and online services

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Multi Service Offer

Services include, Heating Installtion, Service & Repair, Renewable Technologies, New Build, Social Housing and ECO

Working together with

  • npower logo
  • British Gas Logo
  • e-on logo
  • Kier logo
  • Gentoo logo
  • Sse logo
  • Karbon homes logo
  • Engie logo
  • Castles&Coasts logo
  • Homegroup logo
  • Bernicia logo
  • Mears logo
  • Axa logo
  • Edf logo
  • NorthernPowerGrid logo
  • Persimmon logo
  • Scottish Power Logo
  • Homeserve blk logo
  • Tolent blk logo
  • Northstar blk logo
  • Thirteen group blk logo
  • Carlisle council blk logo
  • Northumberland council logo
Interested in working with us? Let us know and we'll be happy to arrange a meeting to discuss your requirements.

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