How we work
Based in the North East of England and enjoying national coverage. Pacifica Home Services has years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables be it an installation of a new system or the repair of an existing appliance.
At a Glance
Pacifica Home Services started in in 2010 and has grown its workforce steadily since then to more than 160. One of the UK’s leading Home Services providers, our focus is on delivering services for utility, new build, manufacturer, social housing and insurance customers.
Heating & Renewables Repairs per Annum
Customer Calls Handled per Annum
Heating & Insulation Installations per Annum
We offer a range of insulation services, including cavity wall, loft, underfloor and Room in Roof insulation. Clients include:
- Social housing providers
- Local authorities
- Utility companies
- Private homeowners
We are an approved installer of ThermaBead, the industry leading blown bead technology and use only the best materials to ensure quality. Accredited with BBA, KIWA, GDGC and PAS2030 for cavity wall, loft, underfloor, internal wall and draught proofing.
All our installers are ACOPs approved and are approved installers for the insulation systems we provide.
New Build Developments
We have an experienced highly skilled team that ensures your new build project will run smoothly, from start to completion. Services offered include:
We offer our services across a range of different projects and building types including:
- Social Housing
- Regeneration schemes
Pacifica Home Services can accommodate all aspects of your new build project. With real-world experience and highly skilled customer care teams you can rest assured that your project will be carried out with professionalism, from start to finish. Specialist in mechanical, electrical, insulation and appliance packages and currently servicing over 60 developments.
Service and Repair
We offer trusted servicing and repairs for heating and renewable systems nationwide. Our qualified and friendly engineers carry out all maintenance and repairs, including:
- Gas Heating repairs
- Gas Heating replacements
- Renewable installations & repairs
- All aspects of plumbing
A Service You Can Trust
Pacifica Home Services is a trusted partner of countless organisations, including local authorities, housing associations, insurance firms and major energy companies. All of our engineers are fully qualified in their respective trades and undergo additional checks by our Quality Assurance department.
On the Scene in No Time
Our contact centre in County Durham accepts calls round the clock, 365 days a year and sends out local engineers to address any issues as soon as possible. We also have experienced gas engineers based at our contact centre to offer initial assistance over the phone.
A trusted partner to many social landlords and local authorities, providing a cost effective, quality service. We want to make life as easy as possible for social housing providers.
- Great partnerships with leading manufacturers and suppliers
- Nationwide service
- One-day installations for minimum disturbance
- Experts to offering energy saving tips
We offer a whole range of services so that our clients can get everything they need from a single source. We have dedicated contract managers, supervisors and project managers to offer support and assistance along the whole project lifetime. Services include:
- Central Heating Installations
- Service & Repair
- Insulation & Associated Builder Works
- Renewable Technologies
- Plumbing Bathroom/ Kitchen/ Disabled Adaptions
- Electrical Works
- Full House Packages (Whole House Refurb)
Our rates are agreed with you in advance to provide 100% cost certainty, allowing you access to our system so that you can see the status of your project at all times. We are proud to promote social value by pairing up with local colleges to offer on-the-job experience.
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