Partners in performance

We work with partners of every size.

We’re proud to serve a huge range of clients and customers, from private individuals and SMEs to global brands and blue-chip organisations.

Manufacturers factory

Manufacturers

We work with a number of the world’s leading OEM brand owners to support their product service needs throughout the UK.

Since 2017 Pacifica has been providing contact centre and appliance repair services for Vestel products sold throughout the UK. Vestel manufacturer major domestic appliances for many of the household brands that we recognise in our homes and for sale in the UK’s leading retailers.

Vestel is a Turkish OEM manufacturing business consisting of 18 companies specialised in electronics, major appliances and information technology. In 2019 Vestel turnover exceeded 3 billion US$.

Manufacturers we work with

Delivering a range of key services for manufacturers, where we fully understand their needs.

  • Sony logo
  • LG Logo
  • Hisense

Retailers

UK-wide online and high street domestic appliance retailers choose our solutions to fulfil their product servicing requirements.

For nearly a decade Pacifica has been trusted to look after customers who need assistance with a Bush appliance purchased from Argos. Our contact centre handles all telephone calls and in many instances we are able to resolve the reported issue without the inconvenience to the customer of an engineer visit to their home.

In those instances when a ‘fix over phone’ is not possible our 0800 Repair engineers, uniformed and carrying ID cards will attend and will quickly and efficiently get the appliance up and running again.

Appliance retailer

Retailers we work with

  • ao.com
  • Shop Direct
  • Very
  • Currys PC World
  • Co op
Solar farm engineers

Energy Providers

The leading UK-focused energy providers utilise our heating and insulation expertise to meet their domestic, ECO and Green Deal obligations.

UK-focused energy providers utilise our heating and insulation expertise to meet their domestic, ECO and Green Deal obligations. This includes the top five energy providers in the UK.

Energy providers we work with

  • npower
  • British Gas
  • edf
  • Northern Power Grid
  • e-on
  • Scottish Power

Insurance

We’re the preferred partner to support the warranty obligations of a number of the UK’s leading insurance and warranty providers.

The leading insurers and warranty providers in the UK reply on our expert repair and claims handling services for servicing their customers, these include:

Insurance sector

Insurance we work with

  • Allianz
  • AXA
House building construction site

Local Authority and Construction

Our heating and domestic appliance expertise supports a wealth of new-build, social housing and renovation projects.

Local Authority and Construction we work with

  • Castles & Coasts Housing Association
  • Gateshead Housing Logo
  • Home Group Logo
  • Persimmon logo
  • Keir Logo

Consumers

We also enjoy a direct relationship with a large number of UK households, who rely on our 0800 Repair service to support their domestic appliance and heating needs.

Consumer at appliance retailer

Interested in working with us?

Let us know and we’ll be happy to arrange a meeting to discuss your requirements.

Pacifica head office
History

Here are some key highlights from our journey from small warranty provider for energy companies, to a provider of a huge range of services across many industries.

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Lady in pacifica office
About

Founded in 2003 and united under the Pacifica brand two years later, we’ve grown to become the largest domestic support services provider in the UK and a trusted name across Europe. With…

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Pacifica management team
Management Team

Pacifica Group benefits from over 75 years’ combined experience of the UK domestic appliance and heating sector at its helm.

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