Meet the management

Meet the team behind the running of Pacifica Group.

Pacifica Group benefits from over 75 years’ combined experience of the UK domestic appliance and heating sector at its helm.

Photo of Kevin Brown CEO
Kevin Brown
Chief Executive Officer

A qualified engineer with over 25 years’ experience in the electrical and gas appliance industry, Kevin co-founded Pacifica Group after holding key roles at Northern Electric, and has been the driving force behind the business as well as adding a number of acquisitions whilst implementing the groups growth strategy.

Meet Kevin
Photo of Scott Pallister
Scott Pallister
Chief Operating Officer

Pacifica Group co-founder Scott is a qualified accountant with over 15 years’ experience and a solid industry background at Northern Electric. A key driver of the groups growth strategy he is responsible for operation performance and also plays a leading role in all of our group acquisitions.

Meet Scott
Photo of Paul Feek
Paul Feek
Chief Commercial Officer

A former white-goods engineer and service manager with over 25 years’ experience in the industry, Pacifica co-founder Paul has been responsible for the Groups commercial and sales functions, continuing to help the business achieve its growth strategy.

Meet Paul
Photo of Paul Ralphs
Paul Ralphs
Chief Technology Officer

Having enjoyed his first business success at the age of 16 with the development of a number of award-winning computer games, Paul went on to found Fixzone, which produced software for the banking sector. He is now responsible for Pacifica’s complete IT services along with the creation of its bespoke CRM and job management system for the field service repair industry.

Meet Paul
Michael Norden
Michael Norden
Chief Financial Officer

Over 18 years high level commercial finance experience, having operated at board level in private, plc, and private equity backed organisations in several different sectors including Software, Telecoms and Leisure. Achieved significant growth with his strong background in financial control, MI, Team Development and working with operational management.

Meet Michael
Photo of Phil Pallister
Phil Pallister
Managing Director Pacifica Home Services

Phil is a qualified gas engineer who started his working life at British Gas. He joined the Group in 2010 to develop the Home Services division, and still enjoys day-to-day responsibility for all its operations, client management and business development.

Meet Phil
Photo of Neil Martin
Neil Martin
Managing Director UK Warranty

Neil is a qualified accountant and insurance specialist who began his career at Aviva before moving into general insurance in the banking sector. He joined Pacifica in 2011 to head up UK Warranty, and also leads the Client Services division for Pacifica Appliance Services.

Meet Neil
Photo of Jon Negri
Jon Negri
Sales Director Pacifica Appliance Services and UK Warranty

After building a successful career at Dixons Group and Homeserve PLC, Jon brought his extensive knowledge of retail, appliances and electricals to Pacifica in 2012 along with a wealth of experience in insurance, boiler, home and utility products. Working alongside Paul Feek he continues to be instrumental in the growth of our business.

Meet Jon
Photo of Rob Johnson
Rob Johnson
Field Operations Director

With 20 years’ experience in electrical and consumer products sectors, managing UK Service structures at Unilever and Electrolux. Rob spent the last six years as Head of UK Service for Electrolux. He joined Pacifica in 2021 as Field Operations Director overseeing Pacifica’s national team of around 230 field-based appliance engineers.

Meet Rob
Photo of Michael Pallister
Michael Pallister
Operations Director

Michael is a qualified Gas Engineer who began his working career at British Gas within the Service & Repair division. He joined Pacifica in 2015 to support and develop the growth of the Home Services Division. During a successful period of rapid growth since joining the business, Michael has been appointed to Operations Director.

Meet Michael
Photo of Erik Coates
Erik Coates
Energy Services Director

An MBA graduate who has worked in the energy efficiency arena for more than 25 years. In his 9 years at EAGA he managed the operational delivery of the Governments £1.8bn Warm Front scheme. Erik joined Pacifica in 2017 and is responsible for the Energy Company Obligation and other central and local government energy efficiency schemes.

Meet Erik
Photo of Jason Oakes
Jason Oakes
Business Development Director

Jason was a former Newcastle Falcons Player and is an industry leader in renewable energy systems. Jason is a qualified gas engineer with 13 years of renewable experience across the industry. Jason joined the group with the acquisition of Oakes Energy in December 2019.

Meet Jason
Photo of Kevin Nicol
Kevin Nicol
Compliance Director 

With 25 years’ experience in electrical appliance and construction sectors at Northern Electric and EAGA before joining Pacifica, Kevin ensures group compliance for GDPR and data protection, all accreditations, certifications and registrations for all our skillsets. As our Carbon Champion, he is focused on sustainability and impacts as part of our corporate social responsibility.

Meet Kevin
Pacifica head office

Here are some key highlights from our journey from small warranty provider for energy companies, to a provider of a huge range of services across many industries.

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Founded in 2003 and united under the Pacifica brand two years later, we’ve grown to become the largest domestic support services provider in the UK and a trusted name across Europe. With…

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Partners shaking hands
Our Partners

We’re proud to serve a huge range of clients and customers, from private individuals and SMEs to global brands and blue-chip organisations.

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