Pacifica Group benefits from over 75 years’ combined experience of the UK domestic appliance and heating sector at its helm.
Kevin Brown
Chief Executive OfficerA qualified engineer with over 25 years’ experience in the electrical and gas appliance industry, Kevin co-founded Pacifica Group after holding key roles at Northern Electric, and has been the driving force behind the business as well as adding a number of acquisitions whilst implementing the groups growth strategy.
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Scott Pallister
Chief Operating OfficerPacifica Group co-founder Scott is a qualified accountant with over 15 years’ experience and a solid industry background at Northern Electric. A key driver of the groups growth strategy he is responsible for operation performance and also plays a leading role in all of our group acquisitions.
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Paul Feek
Chief Commercial OfficerA former white-goods engineer and service manager with over 25 years’ experience in the industry, Pacifica co-founder Paul has been responsible for the Groups commercial and sales functions, continuing to help the business achieve its growth strategy.
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Paul Ralphs
Chief Technology OfficerHaving enjoyed his first business success at the age of 16 with the development of a number of award-winning computer games, Paul went on to found Fixzone, which produced software for the banking sector. He is now responsible for Pacifica’s complete IT services along with the creation of its bespoke CRM and job management system for the field service repair industry.
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Michael Norden
Chief Financial OfficerOver 18 years high level commercial finance experience, having operated at board level in private, plc, and private equity backed organisations in several different sectors including Software, Telecoms and Leisure. Achieved significant growth with his strong background in financial control, MI, Team Development and working with operational management.
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Phil Pallister
Managing Director Pacifica Home ServicesPhil is a qualified gas engineer who started his working life at British Gas. He joined the Group in 2010 to develop the Home Services division, and still enjoys day-to-day responsibility for all its operations, client management and business development.
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Neil Martin
Managing Director UK WarrantyNeil is a qualified accountant and insurance specialist who began his career at Aviva before moving into general insurance in the banking sector. He joined Pacifica in 2011 to head up UK Warranty, and also leads the Client Services division for Pacifica Appliance Services.
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Jon Negri
Sales Director Pacifica Appliance Services and UK WarrantyAfter building a successful career at Dixons Group and Homeserve PLC, Jon brought his extensive knowledge of retail, appliances and electricals to Pacifica in 2012 along with a wealth of experience in insurance, boiler, home and utility products. Working alongside Paul Feek he continues to be instrumental in the growth of our business.
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Rob Johnson
Field Operations DirectorWith 20 years’ experience in electrical and consumer products sectors, managing UK Service structures at Unilever and Electrolux. Rob spent the last six years as Head of UK Service for Electrolux. He joined Pacifica in 2021 as Field Operations Director overseeing Pacifica’s national team of around 230 field-based appliance engineers.
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Michael Pallister
Operations DirectorMichael is a qualified Gas Engineer who began his working career at British Gas within the Service & Repair division. He joined Pacifica in 2015 to support and develop the growth of the Home Services Division. During a successful period of rapid growth since joining the business, Michael has been appointed to Operations Director.
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Erik Coates
Energy Services DirectorAn MBA graduate who has worked in the energy efficiency arena for more than 25 years. In his 9 years at EAGA he managed the operational delivery of the Governments £1.8bn Warm Front scheme. Erik joined Pacifica in 2017 and is responsible for the Energy Company Obligation and other central and local government energy efficiency schemes.
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Jason Oakes
Business Development DirectorJason was a former Newcastle Falcons Player and is an industry leader in renewable energy systems. Jason is a qualified gas engineer with 13 years of renewable experience across the industry. Jason joined the group with the acquisition of Oakes Energy in December 2019.
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Kevin Nicol
Compliance DirectorWith 25 years’ experience in electrical appliance and construction sectors at Northern Electric and EAGA before joining Pacifica, Kevin ensures group compliance for GDPR and data protection, all accreditations, certifications and registrations for all our skillsets. As our Carbon Champion, he is focused on sustainability and impacts as part of our corporate social responsibility.
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History
Here are some key highlights from our journey from small warranty provider for energy companies, to a provider of a huge range of services across many industries.
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About
Founded in 2003 and united under the Pacifica brand two years later, we’ve grown to become the largest domestic support services provider in the UK and a trusted name across Europe. With…
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Our Partners
We’re proud to serve a huge range of clients and customers, from private individuals and SMEs to global brands and blue-chip organisations.
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