Why Pacifica Group

An unrivalled combination of domestic appliance and heating services.

Pacifica Group provides a wide range of domestic appliance and heating services, all of which serve a small number of core markets. We know what our core skills are, so you won’t find us operating in markets we don’t understand.

About Pacifica Group

Founded in 2003 the group has grown to become a major supplier to the domestic support services industry throughout the UK and Europe.

Pacifica Group Credentials

Employing over 500 colleagues across four sites in the UK, Pacifica Group has a platform of support few can match.

Pacifica Advantages

National Coverage

Direct 0800 Repair engineers and authorised subcontractors cover 100% of UK Postcodes

Quality Assurance

PGL has a field management structure that monitors and audits all work undertaken

Supply Chain Control

PGL has access to Spares from all leading brands, stock control and full visibility on costs

Custom Software

PGL can provide Complete Service end-to-end software for the installation, repair andreturns chain

Operational Statistics


Repairs per annum


Service engineers


UK based service centres


Inbound calls per month


Oil/Gas installations per annum


Heating installations per annum


Largely grown by recommendation, Pacifica has an enviable client base of some of the UK’s most recognised brands. This is supported by Pacifica’s focus upon ensuring key industry and business accreditations are in place.

  • FCA Authorised
  • Gas Safe Registered
  • ISO 9001 Accredited
  • ISO 14001 Accredited
  • ISO 27001 Accredited
  • Cyber Essentials
  • PAS 2030 Accredited
  • WEEE disposal licence
  • Disclosure and barring service DBS (CRB) checked
  • Accredited Green Deal Provider incl. Green Finance Bank
  • Consumer Credit Licence
  • CSCS
  • Safe Contractor approved
  • Construction line Accredited
  • Acclaim Health & Safety Accredited (SSIP)
  • Part P
  • Achilles Accredited
  • Trustpilot Reviews (4,855) Excellent

Meet the Pacifica Team

The Pacifica management team has a combined experience of over 75 years in the UK’s domestic appliance and heating industry