About Pacifica Group

Pacifica Group - a major supplier to the domestic support services industry throughout the UK and Europe.

Founded in 2003 and united under the Pacifica brand in 2005, the Group has grownto become a major supplier to the domestic support services industry throughout the UK and Europe.

With a reputation for excellence and a core resource of directly employed experienced engineers, sales and support staff, our service offer includes: repairs, in and out of guarantee, warranty products, spares warehousing and product replacement.

Delivered on a flexible, modular basis, all our products are supported by comprehensiveservice level agreements and clear, simple pricing structures.

Sustained organic growth and a strategic acquisition programme have seen us develop extremely successful specialist repair, training, and computer software products, all backed by the skills and experience needed to support every aspect of your operations.

Pacifica Directors opening new office

There is no other business in our markets which can provide a seamless end to end suite of client centric solutions under one roof.

Pacifica CEO Kevin Brown
Kevin Brown

Chief Executive Officer

Our services

There is a breadth and depth to the range of services Pacifica Group is able to provide. It includes the following areas:

  • Brown and white products inspection, repair, replace and disposal;
  • Gas boiler, biomass & heating system installations, after sales care and maintenance programmes
  • Import and sales distribution of appliance spare parts;
  • Home Emergency Services and policy provision (Domestic and Landlord)
  • Green Deal energy solutions;
  • Product warranty cover including manufacturer’s guarantee and extended warranty products
  • Software and systems development
  • Product recall programmes
  • Over voltage emergency services
  • Claims handling and policyholder negotiations

Employing over 500 colleagues across four sites in the UK

  • Unrivalled technical expertise and sector experience
  • Consistent service delivery from an in-house team providing UK-wide geographical coverage
  • Dedicated support from the UK’s largest in-house white goods engineering team
  • UK’s largest supplier of domestic product data & analysis
  • A history of working with and protecting Blue Chip client brands
  • Focussed upon client-led solutions led not ‘one size fits all’
  • Flexible and bespoke commercial models
  • Innovative in-house software division
  • Multi-site disaster resilience
  • Scalable via multi-site locations
  • Tangible asset based platform

Why We Are Different

No other UK-based business has the breadth of capabilities under one roof encompassing a unique combination of service support capabilities.

Looking for service support?

Let us know and we’d be happy to a arrange a meeting to discuss your requirements.